At HOLSTUP.CA, we take pride in creating custom portraits made especially for you. Each order is printed and prepared individually, so we ask that you review your order carefully before confirming it. However, we understand that issues may happen, and we’ll do our best to make it right.
1. Order Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund, provided that production has not yet started. Once a portrait design or print has been initiated, cancellations are no longer possible.
2. Damaged or Defective Items
If your canvas arrives damaged or with a printing defect, please contact us at support@holstup.ca within 7 days of delivery. Include your order number and clear photos of the issue. We’ll replace the item at no extra cost or offer a refund if a replacement isn’t possible.
3. Lost or Missing Orders
If your order is lost in transit or does not arrive within the estimated delivery timeframe, please notify us. We’ll contact the shipping provider and arrange a replacement once the loss is confirmed.
4. Non-Refundable Items
Because each portrait is made to order, we cannot accept returns or refunds for:
– Custom artwork where the design was approved by the customer
– Orders delivered successfully and without defects
– Situations related to customer preferences (e.g., style, size, or likeness)
5. Refund Processing
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
6. Contact Us
For all refund or replacement requests, contact our support team at support@holstup.ca. We handle each case individually and aim to provide a fair, transparent resolution.
Last updated: October 2025
